​​​​​​​​​​​​​​​​​​​​​

Quality Medical Equipment at Affordable Prices.

Terms and Conditions


Company Information:

Lane Enterprises United 

16120 N. Florida Ave, Lutz FL 33549

Office: 813-972-1876

Fax: 813-200-1877

Website:

www.lane-enterprise.com

Business size:

Small Business

MEDICAL EQUIPMENT AND SUPPLIES –

1. Hourly Rate: Not Applicable

2. Maximum Order: $100,000.00

3. Minimum Order: $100.00

4. Geographical Coverage: CONUS, Washington DC, Alaska, Hawaii, Puerto Rico and US Territories to include a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

5. Quantity Discounts: None

6. Prompt Payment Terms: None

7. Government Purchase card accepted at or below Micro Purchase Threshold: Yes

8. Government Purchase cards accepted above Micro Purchase Threshold: Yes, however EFT is preferred.

9. Delivery Terms:

10. Domestic: Average Freight times range ( Delivery Times differ with Manufacturer)  10-21 Days ARO. (After Receipt of Order)
               

11b. Expedited Delivery: 2-5 Days ARO – In Stock Dependent upon call for confirmation and availability

11c. Overnight and 2 day delivery: See Above

11d. Urgent Requirements: Agencies can contact Lane Enterprise’s representative to effect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB Point: Origin

13a. Ordering Address: Lane Enterprises LLC

14017 Halstead Ct. Tampa, FL 33613

13b. Ordering Procedures: Phone orders 813-972-1876, Fax Orders 813-200-1877

Electronic- GSAadvantage.gov or sales@lane-enterprise.com, jules@lane-enterprise.com

14. Payment Address: 16120 N. Florida Ave, Lutz FL 33549

 

15. Warranty Provision: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

16. Export Package Charges: Not Applicable

17. Terms and Condition of Government Purchase Cards: Will except to any amount, no discounts provided.

18.

Terms and Conditions of Rentals Repairs: Not Applicable

19.

Terms and Conditions Installation: Not Applicable

20a.

Terms and Conditions of Repair Parts: Not Applicable

20b.

Terms and Conditions of any other service: Not Applicable

21.

List of Service and Distribution Point: Not Applicable

22.

List of Participating Dealers: Not Applicable

23.

Preventative Maintenance: Not Applicable

24a.

Special Attributes: Not Applicable 


                           Lane Enterprises United Damaged Goods Policy

Please call Lane Enterprises United to obtain a Return Authorization” (RA) number for all returns.

All goods to be returned must have prior authorization from our customer service department within 30 days from the receipt of shipment.

If item was shipped due to error on Manufacturer’s part, a full refund will be given for returned items in the original unopened packages, including shipping charges.

If the item was ordered in error by the customer, a full refund will be given for returned items in the original unopened packages, less the shipping charges.

Items which are not returned in their original, unopened packages will be examined for damage, graded for resale ability and credited accordingly.

All merchandise must be in original, unused condition and resalable as new. For health safety reasons, no used products are to be returned under any circumstances.

All returned goods must be sent prepaid at customer’s expense. Any return that is not prepaid will be refused.

A 20% restocking fee will be applied to returned goods.

Warranty Returns

All items returned for warranty reasons must have a: “Return Authorization” (RA) form filled out prior to sending the defective item back to Manufacturer.

Any replacement parts sent to a customer prior to receiving the defective item shall be invoiced.  Upon receipt of the defective item, a credit will be issued for the total amount.

 

Manufacturer will repair and replace products shipped from end customer. Manufacturer will process damaged/replacement claims for shipments on a freight earner of Manufacturer’s choice under the following guidelines.

Customer is responsible for inspecting all goods prior to signing for delivery. In the event shipping damage would occur, the customer must note all damage on carrier’s delivery receipt prior to signing and/or refuse delivery of the damaged goods. Lane Enterprise should be contacted immediately to begin replacement procedures.

If returned merchandised is received damaged, no credit or only partial credit will be applied. It will be the Carrier who pays for the damages (FedEx, UPS. etc.) if the carrier damaged the product while being shipped.

The Government will only pay for damages that occurred during the “use” of the product by negligence, etc., not covered by warranty.

For damaged product left on the customer’s dock, all boxes and packing material must be saved for inspection. You may be asked to provide pictures to support claim documents. All damage claims must be reported to Lane Enterprise not later than 5 days after receipt of merchandise.

Failure to properly follow these guidelines will result in the forfeiture of any and all rights to replacement product.  Lane Enterprises will not be responsible for damage or replacements for shipments on a freight carrier for which the customer or Lane Enterprise instructed to use.

Contact information: Business: 813-972-1876 Fax: 813-200-1877

                              Lane Enterprise United Warranty Statement

Lane Enterprise will honor the Manufacturer’s Warranty and handle all returns and arrangements for repair (if applicable). Manufacturer’s warrant that all products and services, to the original purchaser, to be free from defects in materials and workmanship and will operate substantially in conformance to Manufacturer’s suppliers published specifications, for a period of minimum one year, two (2) years (selected Manufacturers, please contact Lane for specified information regarding manufacturer’s policies) from the date of shipment to original Purchaser except for:

• Batteries, which shall be warranted for three (3) months

• Overhead Patient Lift Rails, which shall be warranted for life of the product

• Cushion covers for shower seats and neoprene parts, which shall be warranted for one (1) Year

 

Warranty is in effect, subject to normal wear and tear, when products are used as intended by properly trained personnel, without unapproved modifications. If within the warranty period such products shall prove to be defective to Manufacturer’s reasonable satisfaction, then such defective products shall be repaired or replaced at Manufacturer’s sole option so as to cause the same to operate in conformance with said specifications. Replacement parts may be new or refurbished, at the election of Manufacturer. All replaced parts shall become the property of Manufacturer. Such correction or replacements shall constitute a fulfillment of all liabilities in respect to such product. Authorization and shipping instructions for the return of parts under warranty must be first obtained by the Purchaser from Manufacturer, otherwise shipment will be refused.

 
In no event shall Manufacturer have any obligation to make repairs, replacements, or corrections required in whole or in part as a result of:

• Normal wear and tear

• Accident or disaster

• Misuse, fault or neglect of or by Purchaser

• Use of products in a manner for which they were not designed or operation of product beyond

capacity

• Causes external to product such as but not limited to power failure or electrical power surges

• Parts damage due to improper installation

• Use of product in combination with equipment or software not supplied by Manufacturer

 

ANY INSTALLATION, MAINTENANCE, REPAIR, SERVICE, RELOCATION OR ALERATION TO OR OF, OR OTHER TAMPERING WITH, THE PRODUCT PERFORMED BY ANY PERSON OR ENTITY OTHER THAN MANUFACTURER WITHOUT MANUFACTURER’S PRIOR WRITTEN APPROVAL, OR ANY USE OF REPLACEMENT PARTS NOT SUPPLIED BY MANUFACTURER SHALL IMMEDIATELY VOID AND CANCEL ALL WARRANTIES WITH RESPECT TO THE AFFECTED PRODUCT.

 

THE EXPRESS WARRANTY SET FORT HEREUNDER ARE IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE HEREBY DISCLAIMED AND EXCLUDED BY MANUFACTURER. IN NO EVENT SHALL MANUFACTURER’S LIABILITY OF ANY KIND INCLUDE SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF MANUFACTURER SHALL HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR

DAMAGE.

                                                                                                   

Lane Enterprises United Return Authorization Instructions
 

This shipment contains a replacement or warranty part from Manufacturer,

Inc. Included is a Returns Authorization Form with your Returns

Authorization Number along with a UPS Call Tag.

 

Please do the follow:

• Carefully package return parts in box – you may reuse packaging

material and box from replacement shipment.

o Note: Lane Enterprises United LLC. is not responsible for shipping damage to returned parts.

• Write the RA number on the box and seal the box

• Affix UPS Label to outside of box and contact UPS for pick-up

Part is required to be returned within 30 days. Upon receipt of the

defective part we will inspect it. If it is determined that the part is out

of warranty or defective due to human error, your will be required to

pay the invoice for part including shipping.

If there are any questions about this process, feel free to contact us at:  813-972-1876.


   The End